Refund Policy

Refund & Returns Policy

Effective Date: 01/01/2025

At Stand Strong & Walk Tall, customer satisfaction is a top priority. Please review our refund and returns policy below.

Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, unwashed, and in its original packaging.

  • Return requests must be submitted within 30 days of delivery.

  • Proof of purchase or order confirmation is required.

  • All returned items must be free from stains, odors, pet hair, or other signs of use.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale, clearance, or final sale items

  • Gift cards

  • Personalized or custom-made products

  • Used, worn, washed, or damaged products

  • Items returned without original packaging

  • Items damaged due to improper use or care after delivery

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method.

  • Processing times may take 5–10 business days, depending on your financial institution.

  • You will receive an email notification once your refund has been approved and processed.

Shipping Costs

  • Original shipping charges are non-refundable.

  • Return shipping costs are the customer’s responsibility unless the item was received damaged, defective, or incorrect.

  • We recommend using a trackable shipping service for all returns, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

We will review the claim and work with you to provide a replacement, exchange, or refund when appropriate.

Exchanges

If you would like to exchange an item for a different size or eligible replacement, please contact us before returning the item. Exchange requests are subject to product availability.

Order Cancellations

Orders may only be canceled before production or shipment has begun. Once an order has entered production or has shipped, it cannot be canceled and will be subject to this return policy.

Limitation of Liability

Stand Strong & Walk Tall reserves the right to refuse returns or refunds that do not meet the requirements outlined in this policy. We are not responsible for delays caused by shipping carriers, weather events, or circumstances beyond our reasonable control.

Contact Us

For refund, return, or exchange inquiries, please contact:

Email: support@standstrongandwalktall.com

We appreciate your support and thank you for shopping with Stand Strong & Walk Tall.